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FAQ


Is your coffee organic?

Many of the coffees featured in our store are organically grown.  On our product page you can filter to see all of the organically grown coffee's.

How do subscriptions work?

We offer subscriptions on most of our coffee products. There are some exceptions where we do not offer a subscription.  For example on bulk (5lb) or sample (6oz) packaged coffee we do not offer a subscription option.

A subscription is a good way to save.  Discounts are calculated based on the frequency.  For example a bi-weekly discount is greater than a monthly discount.

There are 2 different types of subscriptions.  The Subscribe & Save option is a recurring automatic charge subscription.  Where you select the coffee type, size, and frequency.  You are charged initially when you setup the subscription and then again when your subscription recurs.  For example every month.

The other subscription type is a Prepaid fixed duration subscription.  These subscriptions are available on 30oz coffee only and delivery is once a month.  You pay the total cost upfront and we deliver your coffee each month based on which plan you select (3 month, 6 month, 12month).  This is a great option for gifting.  All fixed subscriptions purchases are final.  

Still have questions?  Email: hatoviejocoffee@gmail.com

Can I cancel or modify my subscription?

Yes at anytime you can modify the products or frequency of the subscription as well as cancel your subscription.  Unless you purchased a prepaid fixed duration subscription.  All sales of prepaid fixed duration subscriptions are final.  To modify or cancel the subscription go to the email invoice we sent you when the purchase was made.  Click on the button "View Order".  This will bring you to a portal on our website where you can modify your subscription.  

 

Do you have special grind requirements? 

Email us or call us when you place your order.  We want you to have your coffee- just the way you like it.  hatoviejocoffee@gmail.com  603-276-0598

What day do you roast your coffee?

Monday is roast day.  

What day/s do you ship your coffee?

Depending on orders and stock we could ship any day of the week.  But our goal is to get USPS, and UPS orders shipped Tuesday, Wednesday and Friday's.  

Do you sell green coffee? 

We can make an arrangement to sell green coffee.  I would like to create standard green coffee products listed in our store in the near future.  Email us we can work something out.  

Wedding party gifts?

Excellent idea for a gift to the wedding party or your guests.  Contact us.  If we have enough time we can also arrange to do custom label for that special day.

Have a question but don't see it in the FAQ?  Email: hatoviejocoffee@gmail.com